Wallpaper in full unopened bolts and Border in full unopened spools may be returned, at the customer's expense, within 30 days (with a Return Authorization) and incurs a 35% restocking fee. To obtain a Return Authorization call our office at 866-444-0495 or e-mail us. Special order wallpaper and borders, murals, wall stickers, commercial wallcovering, closeouts and samples are not returnable. All merchandise is guaranteed to be 1st quality. Damaged or defective merchandise, and orders lost by our shipper, will be replaced.